Return & Refund Policy
Report wrong, missing, damaged or unsuitable items promptly using the support form and provide your order number and relevant photos. Requests are reviewed with the seller. A request is not an automatic promise of return or refund.
Food: report issues promptly after delivery; do not consume a product that appears unsafe. Groceries and milk: eligibility depends on product condition, handling and seller policy. Pharmacy products require category-specific review and may have return restrictions.
Because payment in this release is Cash on Delivery, an agreed refund is arranged with the seller; OuroBite does not automatically charge or refund a bank card. Any category policy shown by a seller must be reviewed before publication.
Food: report issues promptly after delivery; do not consume a product that appears unsafe. Groceries and milk: eligibility depends on product condition, handling and seller policy. Pharmacy products require category-specific review and may have return restrictions.
Because payment in this release is Cash on Delivery, an agreed refund is arranged with the seller; OuroBite does not automatically charge or refund a bank card. Any category policy shown by a seller must be reviewed before publication.